BOOKING CONDITIONS
Hotels, villas and apartments in Crete

1. PAYMENT
In order to confirm your booking, we require that you send a deposit of 20 % of the total cost of the accommodation by cheque or payment to our bank account.
The remaining balance must be received by us no less than 30 days prior to departure. Should full payment not be received by this date we reserve the right to cancel the booking and issue cancellation charges as indicated hereunder. When a booking is made within 30 days of departure, full payment should be made at the time of booking confirmation.
2. ACCOMMODATION
Accommodation is reserved for the use of the people whose names are given at the time of the booking. If you wish to add members to your party, you should advise us in writing, and enclose any payment due. Accommodation is available to you at the earliest between l pm and 5 pm on the date of arrival, and we would appreciate that you check out by l0 am on the date of departure. The accommodation cost includes electricity, linen, towels, and cleaning, the latter being provided at least once per week. Any damage or breakage should be reported and appropriate payment made to the local agent, prior to your departure. We reserve the right to charge for breakage and damage not reported and discovered later. In the unlikely event that we are unable to provide the accommodation booked, we reserve the right to substitute an alternative of a sirnilar standard.
3. CANCELLATION
We require that you advise us in writing. Our charges, not including insurance payments, which are not refundable, are as follows:
a. Apartments & Villas
Notification Cancellation Charge
• More than 30 days before the beginning of the rental period Deposit only
• 30 to 7 days before the beginning of the rental period 80% of the total rental cost
• Less than 7 days before the beginning of the rental period full payment of the rental cost
b. Hotels
Notification Cancellation Charge
• More than 30 days before the beginning of the rental period Deposit only
• 30 to 15 days before the beginning of the rental period 50% of the total rental cost
• Less than 14 days before the beginning of the rental period full payment of the rental cost
4. CHANGES
Should you wish to make changes to your confirmed booking we will do our best to assist you. A fee of 10 € may be required to cover administrative charges.
5. LIABILITIES
Your booking is subject to the terms and conditions of companies or persons that supply services to us. We have taken a11 reasonable care in selecting the accommodation and compiling the information, but since we arrange accommodation through third parties, changes do sometimes occur. If we consider that your holiday may be affected we will endeavour to inform you prior to your departure. We shall not be liable for any loss or damage arising in connection with a holiday, caused by any matter outside our reasonable control. We do not accept liability for the cancellation of your holiday as a result of force majeure, war, threat of war, riots, terrorist activity, industrial disputes, natural disasters, acts of government, closure of airports or similar events beyond our reasonable control. We cannot be held liable for any failure in public utilities nor can we accept liability for any inconvenience, discomfort or annoyance you may suffer, due to construction projects being carned out on properties over which we have no control.
6. COMPLAINTS
Your holiday enjoyment is of prime importance to us. In the event that you have cause for complaint whilst on holiday you must immediately report the matter to our nearest office ïn Crete, (details of which are given in your travel documents) so that our local office staff and suppliers will have the opportunity to resolve the matter on the spot.
Until we are aware of a problem or complaint we cannot begin to resolve it. If you remain dissatisfied we require that you put your complaint in writing to us before your departure from Crete. We do not accept liability for claims received outside this period.
7. STANDARDS
Hotels are classified by the Greek authorities and we indicate the ratings in our brochure. Although we suggest a star rating, villas and private houses are not yet classified, but we do endeavour to ensure that they and a11 of the services we provide, comply with local regulations and safety laws. These regulations may differ or seem lower, than those you are familiar with, as will many other standards.
8. CONDITIONS
Non-compliance with one part of the contract does not affect the entire contract. When accepting your booking, it will be understood that you are agreeing to these Booking Conditions on behalf of a11 members of your party.

First visit?

If you have never been to Crete, and do not know where to start your search, we suggest that you embark on our ‘virtual tour’ of Crete (« Discover Crete »). A short description of the main villages and towns is offered here, which should assist you in your choice, although we must warn you that Crete abounds in natural and archaeological sites worth a visit! The standard rental period per accommodation is one week, but for those with limited time, and a desire to explore, we also offer 7 or 14 day round trips. Do feel free to contact us for advice or suggestions

How to book
Hotels, villas and apartments in Crete

Booking procedure
1. Consult our web pages “Accommodation in Crete”.
2. Select the accommodation of interest to you, and send us your request for availability or booking confirmation, using the form provided on each accommodation page. If you have more than one request, you may either send a separate form for each selection, or send us a list of the properties of interest to you using the e-mail address info@alpha-omegaonline.net
3. You will receive a reply from us, in which we will indicate whether or not the accommodation chosen is available for the period in question.
4. Once you have confirmed your choice based on availability (via the booking form, an e-mail or telephone), we will book the property chosen.
5. You will then receive your booking file, which will include booking confirmation documents, your invoice, and general conditions of the rental. Payment terms are a 20% deposit upon receipt of your booking file, and the balance 30 days before the start of the rental period. A receipt will be provided for all payments made.
6. After you have settled full payment, you will receive the Reservation Voucher(s), which is/are to be presented upon arrival at the accommodation booked. You will also course receive directions to the accommodation, as well as any further details you will need concerning the property chosen.